HELP & INFORMATION FOR YOUR DOWNLOADS

All the downloadable products listed here such as eBooks or programs will be sent via E-MAIL to the e-mail address associated with your PAYPAL account.  If you need delivery made to an e-mail address other than your Paypal address, please make note with your payment.  All items are normally sent shortly after payment is received.  Should you not receive an item within 24 hours, please check your spam folder, and contact us. We can send the product to you manually if you didn't receive it for any reason.

F.A.Q.'s LIST

1. What is an Ebook? - Ebook stands for electronic book. It is a book that you can download onto your computer and read. They come in the following formats:

  • PDF - This format can be read using Adobe's Acrobat Reader available FREE from www.adobe.com.
  • EXE - This format needs to run or install on your computer. It may also require you to be connected to the internet. Needs no special reader or software.
  • DOC - This is Microsoft Word's format. It can be opened by Word, Wordpad and Notepad (you may not view any images in the last two though)
  • TXT - A simple text file format. Use Wordpad or Notepad or any simple text editor to read.
  • SWF - These files require the MACROMEDIA FLASH Player to be installed on your computer. You can download it FREE from www.macromedia.com.

2. How does the order/instant download process work? - When you purchase an ebook from me using PAYPAL as your payment method, we receive an email from PAYPAL informing us of your purchase. Immediately upon receipt of this email you are sent a reply with the download link inside to your PAYPAL EMAIL ADDRESS. Depending on your email viewer you will either be able to simply click the link to start downloading or 'right-click' on the link and choose 'save target as'. If neither of these methods work, highlight the link text (by holding down with your left mouse button and scrolling across it); 'right-click' on it and choose 'copy'. Open your internet browser and 'right-click' in the address bar and choose 'paste'. Then press 'go' or the 'enter' button on your keyboard and your download should start.

3. I've downloaded a 'Zip' file, what do I do now? - If your computer is running Windows XP, then you can simply 'right-click' on the file and choose 'Extract Here' from the menu that pops up. Then just 'double-click' the extracted file to open and read (refer to question one for file formats). I'm afraid I don't know whether this method works with Windows 98 or 2000. If this method doesn't work you may need to download 'Winzip' from www.winzip.com. This small program will unzip the files for you once installed. I think it also comes with a 'Wizard' and a help file in case you get stuck.

A similar program to winzip which unzips any zipped files can be downloaded without charge by clicking on the button below:

4. I've opened my Ebook but the text is all garbled and full of symbols? - This could be one of two things; either you have not unzipped (extracted) it yet or you don't yet have the correct reader installed on your pc. Refer to questions 1 & 3.

5. I've tried everything you've suggested but I still can't seem to read the ebook, any more ideas? - I've tried to be as thorough as possible in the previous questions so I'm afraid the answer to that is no. Due to the amount of different computers and operating systems your problem could be one of many. Perhaps you could ask a friend/relative who's a bit more knowledgeable on a computer maybe.

Supplied by BUK24hours. Please check our shop for similar products.
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  Our prefered method of payment is by PayPal. Alternatively we accept Nochex but regrettably cannot accept Personal Cheques or any other forms of payment except UK Postal Orders

  ACCEPTED PAYMENTS

Under no circumstances should you ever send cash. Always use the email address ebay@birminghamuk.com

  CONTACT DETAILS

BUK24hours
PO Box 5489
Birmingham
B32 2UQ

Tel: 0870 8964709

Email

  FEEDBACK POLICY

Once you receive your goods and leave feedback we will do the same for you. Feedback is updated twice weekly.

Our Guarantee to You

All items are as described and in good working order. Where new this will have been stated in the description. I will refund anyone who has purchased from me and found the product to be defective. I will not refund due to a change of mind or because you ordered the wrong item. I will not refund any postage costs. I am a reasonable ebay trader. Check my feedback. Thank You.

Goods in stock & shipped from UK

All goods are for distribution to the UK Only with the exception of e books and download products. I do not deal with other methods of payment other than those stated. I do not ship goods to Nigeria, Sierra Leone or Russia or anywhere else outside the UK and I will never accept or send payment by bank transfer so please do not ask.

 Digital Downloads

Once you have paid for this item it should be sent to you by email automatically. If for any reason you do not receive your item within 12 hours please let us know and we will send it to you manually.

Most problems with digital downloads involve spam filters, incorrect software programs or various 'unable to open file' messages or 'file is corrupt' issues which is almost always down to the recipients computer. We will help as much as we can but please click the button below for more help before contacting us:


ROYAL MAIL

  Most items are sent second class by Royal Mail unless otherwise stated. Where weight and size makes Parcel Force (48 hrs) a cheaper alternative we will choose this option.

















RECORDED OR SPECIAL DELIVERY

  Some goods depending on value will be sent by Recorded or Special Delivery. You can always contact us and pay extra for this service if you require it.

DISCLAIMER & RETURNS POLICY

  Please note that occassionally the Royal Mail deliver damaged goods or even lose goods entirely. If your purchase is of a value where you deem it worth paying extra and having your item sent by special delivery or insured courier we will be more than pleased to assist but we cannot be held responsible for any Royal Mail damages. Compensation should be sought from the Royal Mail wherever possible. In the unlikely event that your goods are faulty we will always replace them but we cannot be responsbible for any return postal charges.

Any of the downloadable products listed in our ebay shop or offered for sale here such as eBooks or software programs will be sent via E-MAIL to the e-mail address associated with your PAYPAL account.  If you need delivery made to an e-mail address other than your Paypal address, please make note with your payment.  All items are normally sent shortly after payment is received.  Should you not receive an item within 24 hours, please check your spam folder, and contact us. We can send the product to you manually if you didn't receive it for any reason. Downloadable products are exactly that. We do not offer to provide shipment via CD.